{"id":9992,"date":"2025-03-06T20:21:15","date_gmt":"2025-03-06T19:21:15","guid":{"rendered":"https:\/\/webshop.schuetz-dental.org\/technischer-support\/"},"modified":"2025-03-12T12:53:30","modified_gmt":"2025-03-12T11:53:30","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/schuetz-dental.de\/en\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9992\" class=\"elementor elementor-9992 elementor-9584\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c38ced1 e-flex e-con-boxed e-con e-parent\" data-id=\"c38ced1\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-1d983ae e-con-full e-flex e-con e-child\" data-id=\"1d983ae\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4c7b132 elementor-widget elementor-widget-heading\" data-id=\"4c7b132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c04ed1d elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"c04ed1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;flash&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"  porto-icon-attention-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAttention\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPlease describe your request in detail so we can respond as quickly as possible. Thank you in advance! Your Sch\u00fctz Dental Team.\n\nTicket costs: If you do not have a maintenance contract or if you exceed the maintenance contract hours, you will be charged \u20ac2.49 plus VAT per minute.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6047507 e-flex e-con-boxed e-con e-parent\" data-id=\"6047507\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4931d0e elementor-widget-divider--view-line_text elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"4931d0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tCreate new ticket\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f98683a elementor-widget__width-inherit elementor-widget elementor-widget-porto_contact_form\" data-id=\"f98683a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_contact_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9993-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"9993\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9992#wpcf7-f9993-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9993\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9993-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\nSalutation*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"anrede\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"anrede\"><option value=\"\">Please choose...<\/option><option value=\"Mr.\">Mr.<\/option><option value=\"Ms.\">Ms.<\/option><\/select><\/span>\n\n<span id=\"wpcf7-69d914e2ed5e1-wrapper\" class=\"wpcf7-form-control-wrap tickets-wrap\" ><input type=\"hidden\" name=\"tickets-time-start\" value=\"1775834338\"><input type=\"hidden\" name=\"tickets-time-check\" value=\"5\"><input id=\"wpcf7-69d914e2ed5e1-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"tickets\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"off\" \/><\/span>\n\nContact person*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ansprechpartner\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Contact person*\" value=\"\" type=\"text\" name=\"ansprechpartner\" \/><\/span>\n\nCompany name*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"firma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name*\" value=\"\" type=\"text\" name=\"firma\" \/><\/span>\n\nCustomer number*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"kunden-nr\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Customer number\" value=\"\" type=\"text\" name=\"kunden-nr\" \/><\/span>\n\nPhone*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-nr\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"tel-nr\" \/><\/span>\n\nE-Mail*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-Mail*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\nTicket subject*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"betreff\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ticket subject\" value=\"\" type=\"text\" name=\"betreff\" \/><\/span>\n\nAddress\n<span class=\"wpcf7-form-control-wrap\" data-name=\"adresse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Address\" value=\"\" type=\"text\" name=\"adresse\" \/><\/span>\n\nProduct Area*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"produktbereich\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"produktbereich\"><option value=\"Attachments\">Attachments<\/option><option value=\"CAD\/CAM\">CAD\/CAM<\/option><option value=\"Composites\">Composites<\/option><option value=\"Galvano\">Galvano<\/option><option value=\"Equipment\">Equipment<\/option><option value=\"Implants\">Implants<\/option><option value=\"Ceramics\">Ceramics<\/option><option value=\"Plastics\">Plastics<\/option><option value=\"Alloys\">Alloys<\/option><option value=\"Other\">Other<\/option><option value=\"Zebris\">Zebris<\/option><\/select><\/span> \n\nTicket description\n<span class=\"wpcf7-form-control-wrap\" data-name=\"beschreibung\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please explain your problem in detail so that we can help you as quickly as possible!\" name=\"beschreibung\"><\/textarea><\/span>\n\nProblem*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Problem-mit\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Problem-mit\"><option value=\"\">Please choose...<\/option><option value=\"Software\">Software<\/option><option value=\"Hardware\">Hardware<\/option><option value=\"Application question\">Application question<\/option><\/select><\/span>\n\nRemote access (TeamViewer ID \/ password)\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fernwartung-zugang\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Please type in your TeamViewer ID and Password!\" value=\"\" type=\"text\" name=\"fernwartung-zugang\" \/><\/span>\n\nDevice Type*\n<span class=\"wpcf7-form-control-wrap\" data-name=\"geraete-typ\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Device Type*\" value=\"\" type=\"text\" name=\"geraete-typ\" \/><\/span>\n\nOptional: Upload a ZIP file (max. 25 MB) with all needed documents (screenshots, PDFs, logs).\n<span class=\"wpcf7-form-control-wrap\" data-name=\"attachments\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".zip\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"attachments\" \/><\/span>\n\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"1\" type=\"hidden\" name=\"zendesk_ticket\" \/>\n\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-910\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-910\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Yes, I have read and accept the privacy policy of Sch\u00fctz Dental GmbH.<\/span><\/label><\/span><\/span><\/span>\n<\/br>\n\nFields marked with an asterisk (*) are mandatory.\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit ticket!\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Technical support Attention Please describe your request in detail so we can respond as quickly as possible. Thank you in advance! Your Sch\u00fctz Dental Team. Ticket costs: If you do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16106,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"class_list":["post-9992","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/schuetz-dental.de\/en\/wp-json\/wp\/v2\/pages\/9992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/schuetz-dental.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/schuetz-dental.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/schuetz-dental.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/schuetz-dental.de\/en\/wp-json\/wp\/v2\/comments?post=9992"}],"version-history":[{"count":0,"href":"https:\/\/schuetz-dental.de\/en\/wp-json\/wp\/v2\/pages\/9992\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/schuetz-dental.de\/en\/wp-json\/wp\/v2\/media\/16106"}],"wp:attachment":[{"href":"https:\/\/schuetz-dental.de\/en\/wp-json\/wp\/v2\/media?parent=9992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}